Support Request

Error Code Lookup

Welcome to our Error Code Search Tool, your go-to resource for diagnosing error messages reported by your battery management system (BMS) or smart meter.

Simply enter the error code, and we’ll provide you with:

  • A clear explanation of the issue
  • Tailored troubleshooting steps
  • Recommended solutions best suited for your situation

Whether you’re a technician or a user, we’re here to help you resolve errors efficiently and get back to optimal performance.

Error code lookup Check Error Code

Need Further Assistance?

If our Error Code Search Tool didn’t resolve your issue, we’re here to help.


Please prepare the error report file according to the following steps and complete the form to describe the issue you encountered.
Our technical support team will review your case and respond within 1 business day.

1 step

BatterMax APP

Please search for “BatteMax” on Google Play or the Apple App Store to download our app, or scan the QR code on the left to download it.

Step 2

Bluetooth Connection

Please turn on Bluetooth on your mobile phone, open the BatteMax app, and go to the “Bluetooth” page. Search for the SN of the battery for which you need technical support. The battery SN can usually be found on the top cover of the battery. If the SN cannot be identified, please note that our product SNs follow this format: they start with the letter J and are 19–21 characters long.

Tap the button next to the SN. When the button turns orange, it indicates that the battery has been successfully connected to our app.

step 3

Screenshot

Tap “Dashboard” at the bottom of the app and take a screenshot of this page. The screenshot must include the Summary Section, Protection Section, Temperature, and Cell List Section.

Please make sure the screenshot captures all content on this page, including the complete Cell List.

step 4

Share Data

Tap “About” at the bottom of the app, then select “Shared Data.” This process may take a few minutes. After the data is successfully shared, a “Success” message will appear on the screen.

Please also take a screenshot showing the “Hardware Version” and “Firmware Version”.

If the data CANNOT be shared, or if the “Hardware Version” and “Firmware Version”fields show no data, please close the app from the background and reconnect to the battery via Bluetooth.

Great!

We’ve reached the final step!

You now have all the information required to submit a Support Request. Please click the button below to help us describe the issue you are experiencing and upload all the screenshots.

We will contact you within one business day.

Fill Out the Report